We are excited to announce that Mortech is partnering with Roostify, a digital lending platform that gives customers more control of their home buying process while allowing loan officers to utilize the latest technology to more easily process loans. With this new integration the two solutions are looking to improve the digital mortgage experience for industry-leading lenders.

The first step of the integration went live on March 26^th, with additional integrations happening in the near future. This partnership is looking to streamline the entire digital lending experience. By providing accurate mortgage quotes from Mortech’s pricing engine into the Roostify platform lenders will see decreased closing times and increased margins.

This week on Meet Mortech: Customer Success Managers we want you to meet, Chris Gibbons! His role within the team is to act as online lead source and API specialist.

Favorite part of the job: Building relationships with customers and helping grow revenue. Nothing more exciting than hearing a customer tell you how much they appreciate getting them set up and assisting in increasing revenue without breaking margins.  

Favorite things to do on his days off: In my free time and days off I enjoy watching movies with the wife, watch/coach/officiate sports, playing board games with family and friends and playing poker!

Favorite place to travel: As long as I am with family and friends, it doesn’t matter. I prefer there to be a poker room nearby but the only thing that matters is with whom I keep company.    

With our predictive analytics platform, Mortech Protection, we help you not only retain current customers but also grow a portfolio of new customers both inside and outside of the mortgage space. We break these customers into three different categories based on their current status with you as a loan officer.

PRIMARY BANK AND MORTGAGE CUSTOMER

To start you have your current customers that use you as both their primary bank and for their mortgage needs. These are the customers that you have to continuously be pushing your name in front of because they might think that you are no longer there to help with future mortgages after your first initial one is complete. The main goal with this group of customers is to keep your most profitable customers that you already know for life. Mortech Protection will help identify when these customers are shopping for a new home and need new financing. You then can take this data and market to that precise group of people.

Do you feel like you have flatlined with your current marketing efforts to current and potential mortgage customers? In the world we live in today to continue to grow professionally you must get organized, stay proactive, and do all of this in a cost conscientious way.

In the last year Mortech has launched its own proprietary predictive model to help you do just that. With the help of Mortech Protection, our predictive listing analytics platform, you as a lender can now target your messaging to your most profitable customers; changing them from one-time customers to customers for life.

This week on Meet Mortech: Customer Success Managers we want you to meet, Brian Kohel! His role on the team is to help onboard and support Mortech clients to improve their daily operations within Marksman

Favorite part of the job: I really like hearing from clients how Mortech has helped them be more successful at their job and reach goals they have set for themselves and their companies.  

Favorite things to do on his days off: I like hanging out with my kids and friends or doing anything involving music.

Favorite place to travel: Favorite place to travel is Seattle.   

On our second week of Meet Mortech with our Customer Success team we want you to meet another one of our amazing Customer Success Managers, Cassandra Sitzman! Her role on the team is to help build and maintain a trusting partnership with Mortech’s clients by providing efficient and reliable support.

Favorite part of the job: I really enjoy connecting with other departments and learning processes on a macrolevel, in addition, being part of a team that wants to provide industry leading customer service. Zillow Group really values their employees also by providing great benefits and work-life balance.

Favorite things to do on her days off: I enjoy traveling with my family, visiting my folks, or even having a productive day at my house.

Favorite place to travel: My husband and I lived in Colorado for over a year, so we love to take our son back there once a year to go hiking, fishing and sightseeing.  

This week we want you to meet one of our Customer Success Managers, Samantha Hermann! Samantha's main area of focus on the team is to equip our clients with the tools they need to grow their business. 

Favorite part of the job: Being able to work with so many different people and learning something new daily in this ever-changing industry. 

Favorite things to do on her days off: On my days off I enjoy spending time with my family, going to sporting events and running!

Favorite place to travel: This is a tie between California and Oregon! California always has beautiful weather and a ton of things to do, but it's hard to beat the beauty of Oregon.

Have you thought about what were to happen if LIBOR went away? While the benchmark for short-term interest rates isn’t set to go away through 2021, it’s not too early to ask yourself what would happen if LIBOR stopped tomorrow. The Alternative Reference Rates Committee (ARRC) has tapped the Secured Overnight Financing Rate (SOFR) as the LIBOR replacement. There are a whole host of differences between the two, but before you can start diving into SOFR, you should know what you need to be doing about LIBOR right now.

With the refinance market continuing to dry up, finding ways to retain customers at risk of falling out of your mortgage portfolio is crucial to finishing 2018 strong. We’ve talked at length about Mortech’s customer retention tool that can help you do that; Mortech Protection, which uses Zillow web and mobile data to identify houses in your portfolio that are likely to go on the market soon. But there’s a big reason to start using Mortech Protection that we haven’t yet focused on: the amount of money you’re spending.

The refinance market has been closely monitored throughout the year by many in the industry, and the resulting sentiments have all been pretty similar: there are considerably less refi opportunities than there were a year ago. This has been a trend that we’ve seen since the Fed announced rate changes last January:

Refis are becoming less of an option 

If you needed anymore confirmation beyond what most in the industry have been saying for the six months, Marksman internal data also shows that the number of refis are shrinking. While the percentage of purchase loans decreased from July to December at the end of 2017, that was to be expected, what with the looming anticipation of rate changes by the Federal Reserve (Fed). However, after refis made up 63% of loans at the end of December, that number has decreased to as low as 38%, and clocked in at 40% at the end of July. With rates still on the rise, trusting refis to make a comeback doesn’t seem to be an option for the rest of the year.