Mortech Blog

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Brian Kohel

Recent Posts

Taking a Look 'Under the Hood' with the Mortech Status Page

Posted by Brian Kohel on May 25, 2017 12:34:37 PM

Recently I went to a car show and was blown away by all of the real-time stats available on the dashboards of the newer vehicles (and, of course, the new car smell). Things like individual tire pressure, exact engine temp, oil pressure, etc. were all available for the driver to see in on convenient place. It got me thinking about Mortech’s status page - just like a car’s dashboard, the status page is a real-time look into Mortech’s system performance.

 

Really, you should think of Marksman as your vehicle to retrieving fast accurate pricing, giving a glance at all of the different services Mortech provides. Whether it be Marksman Rates, Lead Posting Services, or email marketing just to name a few, all have a real-time status to show on this page. If Marksman is your vehicle, then think of this status page as your personal dashboard. Not only does this page help us be more transparent with you about availability and performance of Mortech products and services, but allows you to quickly and easily check on the status of your 'vehicle' without having to call your 'mechanic' - your Mortech account manager, in this case. 

 

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Support Squad: Help at Your Fingertips

Posted by Brian Kohel on Feb 7, 2017 1:05:23 PM

How many times have you had a question pop into your head late at night, long after people in your office or anyone who might know the answer has left for the day? Chances are too many times, and we’ve had the same thing happen to us too! We’ve recently launched our online Help Center to assist in any after-hours questions that might arise.

 

The Help Center allows for our customers to find help and answer their questions whenever they need them. Some of our most common issues we hear about are addressed in the Help Center already, but it doesn’t stop there. This is an ever evolving project, and we encourage you to utilize it whenever possible, and we recognize it is still in an infant state of development. That’s where you come in, if you have a question you feel should be addressed in the Help Center let us know and our documentation team will work on getting it added.

 

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Support Squad: Does Now Work For You?

Posted by Brian Kohel on Nov 15, 2016 12:50:35 PM


Recently I was given an opportunity to attend a conference over a weekend in which I could learn as well as lead. I was pretty excited at the opportunity, but unfortunately I wasn’t able to attend due to previously scheduled events on my own calendar. Why couldn’t this conference be at a time that worked for me and my schedule? How often does that happen to you during your business week, when trainings/calls/meetings take place when you aren’t available?

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Support Squad: Call Me Old School

Posted by Brian Kohel on Oct 6, 2016 2:51:43 PM

In an increasingly digital world, customer service has typically taken a back-seat to product innovation. I’m proud to say that this is not the case with Mortech, though, and as our product team collaborates on designs and improvements, so does our Account Management team. We meet daily to share ideas of customer interactions and what are clients are asking for in their workflow. We consider ourselves to be an extension of our clientele’s staff.

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Rules, Rules, and More Rules

Posted by Brian Kohel on Sep 6, 2016 1:06:02 PM

Football season is finally upon us, and with the first week of college football completed, the NFL season starts next weekend. So much excitement in the air as teams have a clean slate and are in control of their own destiny. Along with every new season, comes a new emphasis on certain rules, and just like in any football league, from pop warner to the NFL, rules in the mortgage industry are always being reviewed and changed as well.

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Support Squad: Summer Vacation

Posted by Brian Kohel on Jun 22, 2016 2:44:57 PM

Along with being a busy time for home buyers, the summer months are also filled with vacations. In fact, I just got back from a week out of the office, and it was awesome to relax and recharge. While I was out I knew my coworkers would be able to answer any questions my clients brought forward. Which got me thinking upon my return about how Marksman can assist with staff being out of the office.

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Support Squad: Navigating a Roundabout

Posted by Brian Kohel on Jun 15, 2016 12:38:44 PM

Sometimes more is less, especially when it comes to making a decision of where to go next. I don’t know why, but I do not like multi-lane, multi-exit roundabouts. I get it, they are designed to keep traffic moving, but if I’m on a road I’ve never been on, it is nerve-wracking.  Roundabouts with one lane and one or two definitive exits are way easier as I have less of a chance of picking an errant path.

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Support Squad: Line Change

Posted by Brian Kohel on May 23, 2016 12:34:04 PM

This is one of the first times in my life I’ve really paid any attention to hockey. The sport just wasn’t available for me to play growing up, so I guess it’s a case of out-of-sight, out-of-mind. One of the things I find fascinating is all of the line changes occurring throughout the game. So my thought is even if you don’t start, that doesn’t mean two minutes later you’re not in the game; seeing so many different combinations of personnel is really fascinating to me. So how often do you have a line change of products available to your clients?

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Support Squad: Spring is Here!

Posted by Brian Kohel on Apr 12, 2016 2:40:34 PM

Along with the changing of the seasons, I’ve recently moved. Moving is one of my least favorite things to do, what with all of the packing, cleaning, moving, and unpacking. The entire process really made me contemplate if I needed most of the stuff in my house as I loaded it into a box to later be unpacked. For example: I was packing a DVD player, and two gaming consoles able to play DVD’s as well, all hooked up to the same TV. And I thought, “why am I packing all of these up?” This revelation has caused me to look at many processes differently, and think on what can be trimmed away. Spring cleaning is in full swing!

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Support Squad: Marksman - Your Company Pricing Surge Protector

Posted by Brian Kohel on Mar 29, 2016 12:35:25 PM

If you are like most offices I know, you most likely have a March Madness bracket filled out. My office is no different, all with the opportunity of bragging rights until the next year. Your expectations of what is to come over the next month is mapped right out in front of you. Which game is going to fulfill the 12-5 upset, or which one-seed will be the first to fall?

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