--- title: CFPB Updates Mortgage Servicing Rules description: Find out everything you need to know about the finalized, updated CFPB mortgage servicing rules. image: https://www.mortech.com/hubfs/2015_redesign/blog_images/2016/shutterstock_228470284.jpg --- [![Get my demo](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/25649/1c6fbee1-0d0c-4238-8485-13c8e3f73157.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/25649/1c6fbee1-0d0c-4238-8485-13c8e3f73157) [![mortech](https://www.mortech.com/hubfs/2015_redesign/mortech_logos/mortech_logo_white.png) ![mortech](https://www.mortech.com/hubfs/2015_redesign/mortech_logos/rings_logo_white.png) ](https://www.mortech.com/) # Mortech Blog # 855.298.9327 # CFPB Updates Mortgage Servicing Rules Posted by [Lori Rezac](https://www.mortech.com/mortechblog/author/lori-rezac) on Aug 12, 2016 11:23:14 AM - [Tweet](https://twitter.com/share) ![CFPB updates mortgage servicing rules](https://www.mortech.com/hs-fs/hubfs/2015_redesign/blog_images/2016/lori_8-12-16.jpg?width=360&name=lori_8-12-16.jpg "CFPB updates mortgage servicing rules")In 2014, the Consumer Financial Protection Bureau [released servicing rules](http://www.consumerfinance.gov/about-us/blog/weve-updated-our-mortgage-servicing-rules-provide-greater-protections-mortgage-borrowers-and-other-homeowners/) that require servicers give troubled borrowers access to servicing personnel, credit payments in a timely manner, and correct any errors on request. Since those rules have been issued, the Bureau has continued to study how they are working in the market.  Using that research, updates were proposed to make the rules more effective. After feedback from those effected by the rules, updates have been finalized.   The updates include:   **Communication requirements through the loss mitigation process.**   Servicers must now let a borrower know when their application is complete. This helps the borrower to know when certain protections begin. Also, those who have received help in the past may be eligible to receive help again. ** ** **Successor in interest protections.**   For those who acquire ownership rights to a home, more protections are provided by the rule. Servicers must provide successors in interest with information regarding the documents required to confirm their status. In addition, notices and documents that would be received by the original borrower must be provided to the successor in interest. ** ** **Statements or early intervention loss mitigation information provided to those in bankruptcy.**   These statements must include specific information tailored for bankruptcy, as well as information regarding loss mitigation options.   The updates are finalized and will go into effect once servicers and others in the industry have time to update their systems.   ![CFPB updates mortgage servicing rules](https://www.mortech.com/hubfs/2015_redesign/blog_images/2016/shutterstock_228470284.jpg "CFPB updates mortgage servicing rules") ### News & Events Get the latest Mortech product announcements, company updates, and mortgage news delivered to your inbox. ### Subscribe to email updates ### Recent Posts ### Posts by Topic - [Compliance (2)](https://www.mortech.com/mortechblog/topic/compliance) - [Mortgage Compliance (2)](https://www.mortech.com/mortechblog/topic/mortgage-compliance) - [Mortgage Technology Top 50 Service Provider (1)](https://www.mortech.com/mortechblog/topic/mortgage-technology-top-50-service-provider) - [mortgage hedging (1)](https://www.mortech.com/mortechblog/topic/mortgage-hedging) ### Demo [Products](https://www.mortech.com/solutions) [Mortgage Pricing Engine](https://www.mortech.com/mortgage-pricing-engine) [Predictive Analytics](https://www.mortech.com/customer-retention-with-mortech-protection) [Mortgage APIs](https://www.mortech.com/mortgage-apis) [Online Rate Quoting](https://www.mortech.com/online-automated-rate-quoting) [Secondary Marketing](https://www.mortech.com/secondary-marketing) [About Us](https://www.mortech.com/about-us) [Partners](https://www.mortech.com/partners) [Investors](https://www.mortech.com/investors) [Contact Us](https://www.mortech.com/about-us/contact-us) [Testimonials](https://www.mortech.com/testimonials) [News & Events](https://www.mortech.com/mortechnews) [Blog](https://www.mortech.com/mortechblog) [Conference Calendar](https://www.mortech.com/conference-calendar) Follow Us Contact Us [855.298.9327](tel:855.298.9327) [sales@mortech.com](mailto:sales@mortech.com) [support@mortech.com](mailto:support@mortech.com) [Terms of Use](https://www.zillowgroup.com/terms-of-use-privacy-policy/)    |     © 2026 Mortech, a Zillow Group business, All Rights Reserved