We are excited to share that Mortech is partnering with omnichannel conversation platform, Botsplash, to deliver a more innovative, digital experience for both borrowers and lenders. Botsplash is known for its customizable solutions that can make any lending institution stand out amongst competitors by providing lenders access to digital messaging channels where borrowers are looking for answers to their home financing questions. By integrating Mortech’s product and pricing engine with Botsplash’s web chat widget, lenders not only can share their real-time rates with borrowers, but also connect, engage, and interact with them instantly in real-time all within a single platform. Through this lenders could see higher customer engagement and increased lead conversion.
It isn’t new that loan officers and consumers have a long-standing pain point of needing to go into multiple platforms to close on a home. Working in disconnected and siloed solutions not only can cause miscommunication but frustration and unnecessary time spent amongst all parties involved. With this integration, both companies are hoping to relieve some stress by connecting borrowers and lenders in a single platform for a direct line of communication throughout the financing process.
“We are truly excited to be partnering with Mortech’s product and pricing engine. This integration with Botsplash’s platform gives consumers the ability to find mortgage rates and products that address their needs within a widget that allows loan officers to immediately connect with these consumers to provide assistance where needed. We want our clients to be where their customers are and with Mortech, our clients can now provide real-time mortgage rates to their customers all within a single platform, creating a better and more streamlined experience for all,” says Botsplash CEO & Founder, Aru Anavekar.
Additional benefits to lenders include:
- An advantage over competitors with the ability to respond in a quick and timely manner
- Ability to have all borrower conversations consolidated within a single platform
- Increased conversion rates through higher customer engagement
- Ability to communicate with borrowers from anywhere at any time
- Ability to integrate into existing CRM and POS solutions for a more connected workflow
Partner Relationship Manager at Mortech, Kent Seevers, adds, “We’re very excited to have an integration with Botsplash. In today’s world of constant distractions, Botsplash allows users to enter qualifying lead data and receive mortgage rate quotes in a chat-style, question-and-answer format. No more bouncing from your website, to email, to any number of additional communication channels - it’s all in one place!”
How does the web chat widget work? This widget can be added to your company's website, a specific landing page, and more so borrowers can easily communicate with you where they are. With both live and automated reply capabilities you can convert quicker and problem solve faster. You shouldn't have to jump from a platform your customer wants to speak through to another just to supply them with answers to their questions and mortgage rates for their specific scenario. With this integration, you can do everything in a single platform increasing sales while decreasing time spent.
For more information on this service please contact Mortech Sales via email at sales@mortech.com or call 855.298.9327.